Please be aware that by booking any of the Zen Dog Training services you are accepting the terms and conditions.

 

Payments

 

Payments for any Zen Dog Training service to be made no later than 24 hours after receiving the invoice to secure your slot. An invoice will be sent to you after the 'get to know you' phonecall, if you decide to book in a service. And after a date has been booked for follow up sessions (All booked appointments are provisional until payment has been received)

 The suggested appointment slot will be released for alternative bookings to allow flexibility in the diary for other clients.

 

Refunds and cancellations

 

Cancellations to be in writing via email, text message or social media messaging and at least 48 hours notice must be given when rearranging an appointment.

Failure to attend a booked appointment without prior notice is non refundable or transferable except in special circumstances, which will be considered case by case.

All sessions within a package must be taken within 4 months of the booking date. There will be no refunds for expired sessions.

If a payment plan has been agreed then you are committed to making all of the instalment payments.

Zen Dog Training reserves the right to cancel or change an appointment and will reschedule at the next available opportunity.

 

Walk & Train

 

A separate form will be issued for you to sign. 

 

I authorise Rachael-Zen Dog Training to obtain any emergency veterinary care that may be necessary during the time 

spent with my dog. I understand that every effort will be made to contact me prior to obtaining emergency care. I accept responsibility for any charges related to this emergency care. I also authorise Rachael-Zen Dog Training to use an alternative veterinarian if my regular veterinarian is unavailable. 

 

I agree to provide/arrange for keys to be available for Rachael-Zen Dog Training ahead of the arranged appointment(s). 

 

(Specifying key arrangements)

 

 

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I do not endorse, nor do I utilise, the use of prong collars, e collars, choke/check chains, spray/anti-bark collars, and anti-pull harnesses. Any breach of this welfare standard by you may result in the withdrawal of my services to you.

If during or after the session it is felt that a veterinary check (or further checks) are advisable, it will be your responsibility to ensure this is carried out.

The consistent role you play in your dog's learning process is integral to achieving effective results.
We will be working as a team and communication is key. If there is anything you're unsure about or have any questions please ask me. I am here to support you.

There are no guarantees when we are working with sentient beings.

If at any point I feel you and your dog would benefit working alongside a different trainer/behaviourist, I will refer your case on and issue a refund for any unused sessions already paid for. Your dogs welfare will always take priority.

Any training handouts, digital or print are not to be shared with members of the public and used only for your gain and training of your dog(s).